Objective
This study aims to develop understanding of Chinese patient satisfaction with tertiary hospitals.
Design
The study draws on data collected from the 2015 China National Patient Survey. A Likert five-point scale was used to formulate the questionnaires. Descriptive analysis and logistic regression analysis were conducted.
Setting
A structured questionnaire was used by 1432 interviewers to interview 27 475 outpatients and 19 938 inpatients in 136 tertiary hospitals from 31 provinces.
Participants
Outpatients in the dispensing area and inpatients in the discharging area were randomly interviewed.
Main Outcome Measure(s)
Key domains of the questionnaire include the layout of service functions, environment maintenance, process management, quality of care, humane care and the patient–doctor relationship. Within each domain, several indicators were set, and each indicator was given a statement.